My cat will rip my face off if I tried putting something over his head and I’m pretty sure I’m not the minority here.
In all the cat pictures, the models seem to be saying: “Human, why you do this?”
Not since the cat helmet have I wanted something more than I do now.
Re: charging for unauthorized work: this is such a simple concept, but you’d be surprised how many places try it despite that being such poor, poor, practice.
Before I did my own work, I had a mechanic in my home town that I took my truck to for service. I was sure it needed some valve and timing work, maybe even a…
That’s all well and good, but I’m missing the part where you explain how track use causes excessive wear and tear on the fuel pump.
Beyond the sheer stupidity of everything the dealer is doing. What exactly is a rumble strip? It’s a strip that rumbles you to let you know you’re on the edge of the track. You know what else rumbles you and your car, literally everything on our shit-ass excuse for a highway system, hell, we even have rumble strips on…
I don’t care where you work. I’m a service writer at a fucking bike shop (the pedal kind) and billing a customer for work they haven’t approved is a Hard No and deeply unprofessional (in an industry where “professionals” are sometimes high school students).
That’s probably because most people angry with a dealership either doesn’t want to spend the time posting reviews or don’t know how. I posted a negative review about a bad experience at one of my dealerships on a Friday and had a email asking how they could fix the problem on the next Monday. When I went in to talk…
This, I think, is one shitty service department. When I bought my WRX part of the reason was Subaru’s dedication to performance driving and related modifications. My dealer in Austin had an MRT dog-eared going in a WRX one day I dropped by. Mine had a complete intake/inlet and exhaust system installed and that never…
Yes I know they are two different scenarios. Semantics is exactly my point.
So Subaru will literally pay you for winning an SCCA event in one of their cars, but racing = bad? I don’t get it?
The problem is that they repeatedly botched the repair and won’t take responsibility. Even if it hadn’t been a warranty claim, they’d owe her a free repair at this point.
I’m sorry but every time I see one of these “customer takes their car on track and warranty is voided” posts I am in complete and utter shock and disbelief. I am a dealer master tech for BMW and we have MANY customers who track their cars. If the failure is not directly related to an “incident” such as a money shift…
Should she expect warranty work for free on her race car? nope.
If you cant afford to wreck your car, dont race it. If you cant afford to pay for all the repairs on your car yourself.... dont race it.
The warranty wording is sufficiently vague:
I think the timeline of events makes this pretty clear. She had a mundane issue that should have been a minor repair job. They accepted it under warranty and did the work under warranty, but they fucked it up. They then kept fucking it up and when they realized how deep in the whole they were they figured they had…
The dealer is reacting poorly because they feel the customer is getting more work out of them than is fair, but the truth is if they had fixed the shit right the first time it wouldn’t be coming back.