I want to preface this with the fact that I have worked in the restaurant industry for 18 yrs. Done everything FOH except Host. (Because Host is a job for the angels. I am not a good enough person to be a Host.) This is the ONLY time I have ever seen anyone mess with a customer’s food. EVER.

Not the best story I have, but one that sticks out in my mind:

And call them Miss. Always call them Miss. They love that.

Same thing with trying to give up your seat on the bus. Eternally grateful, or SUPER offended. My mom worked 4 years before becoming a housewife. My parents are not hurting for money. But dammit if she isn’t collecting her SS check of about $45/year and getting her senior discounts. Not cheap, she just believes in…

I always liked the saying “if you want to eat the meat, don’t ask the Rabbi if it’s kosher”. Applies to so many things. (Kind of the Jewish version of “better to ask forgiveness than get permission”)

I think you have to consider how much time you spent at the table too. However, in your defense... I used to work at a sports bar as the head server. We got CRAZY busy during football, but in order to make money, we would only run with two servers. My section was one table too many for me to handle adequately. My…

Had someone in my restaurant demand the “check-in freebie!”. Wanted it for all 5 people. We only give this to one per table, with food purchase. Basically threatened us, so we sent out two for the 5 (did I mention the kitchen was already closed and had to reopen for them?). Then only 3 of them ordered drinks (no food,…

My favorite is “Food was great, service was excellent, loved every bit of it!” 3 stars.

BBB does nothing. It’s a private company. Though they have been great at pretending they’re some government entity! I think they were Yelp before Yelp became Yelp.