The real lessons from Bowling Green:

That all makes sense, but what I don’t understand is why, if I am using Google’s DNS service, it still goes down even though they should have those IP addresses saved. Or, like you said when the cable company skips step 2-4, why aren’t they just skipping steps 2-4 right now since they can’t check with Dyn. It seems…

This is an accurate, succinct, and easy-to-understand explanation for DNS. And something I would have expected to find in an article with a title that starts “What is DNS...?” rather than the comments section.

When you enter a URL—such as www.Gizmodo.com—your browser starts trying to figure out where that website is by pinging a serious of servers. It’s very detailed, and we won’t bore you with the complete chain of events. There are resolving name servers, authoritative name servers,domain registrars, and so on. The…

Blaze seems awful the few times I’ve paid attention to it, but it taught my kid about aerodynamic shapes so they have to be doing something right.

Agreed! My son started talking about sound waves a while back with a fairly accurate description. When I asked him about it, he said he learned it from Blaze.

Our son is 2. We try to limit him to 2-3 Mickey Mouse Clubhouse shows a day. Some days we do less, other days we end up doing more.

I spoke with an Apple representative because we actually develop software for a lot of I-devices. Apparently now apple only provides on-site repair and help to customers who buy upwards of 2000 macs per year (for themselves, that is).
I don’t have to make an appointment and run to the genius bar every time a mac goes…

No. Many stores have a prohibition against employees using their personal vehicles to transfer merchandise. It’s a security AND a liability issue.

Well, you do sound like a child. I almost wish I worked at an Apple Store and you were the entitled asshole who would have tried that kind of attitude with me.

Wow. Kudos to you and your staff for keeping it together. Strong work. “Recovery” cookies may be the best treats in the world!

The problem is that the way she acted DOES work a lot of the time.

She holds her hand up at him “Stop, never say ‘can’t’ to a customer. I thought this was Apple, not some fly by night operation.”

I really feel for front-line customer-facing employees. Those are some of the most unpredictable jobs in the world — you just never know how each person is going to react.

I have a positive story.

No precisely, it is Apple

Why do people in customer service put up with this shit? There is obviously a line that when crossed, all bets are off. You don’t need to be disrespectful. A simple “you need to leave, now” would suffice.

I was waiting for the part where she got what was coming to her and it didn’t happen. She got top-notch service and what she asked for for throwing a tantrum. All of the great behavioral and social psychologists are rolling their graves.

I worked at an Apple retail store. Our store was pretty small by Apple standards, but we offered all the traditional services like training. During a group training class around 12 pm a customer fell to the floor and had a heart attack.