Yeah, Apple doesn’t hire IT people for the Genius Bar. They hire customer service people. Apple doesn’t want IT at the Genius Bar. Apple wants consistency, and with people being hired for their ability to be smiling, resilient punching bags, not for their technical knowledge, you don’t want them opening up terminal on…

As a former Apple employee, specifically in the Genius Bar, I can tell you, this sort of thing happened all the time. So many Apple customers were awful, entitled, pieces of work. There were so many times that they would demand totally unreasonable things and we would do everything we could to help them, regardless of…