This is how it used to be done, for decades. You didn’t even need pliers, I just used my fingers. Then, one day, refills are no longer in the store and you have to buy the whole damn thing.

FIFY

This is how I used to change my wiper blades, then one time when I needed change them again I went to the auto parts store but couldn’t find just the rubber strip they only sold the whole wiper arm.

Beat me to it!

GAAAAAAH

Nope. But keep in mind we’re talking about a man who installed a stereo system in his kitchen by cutting a 2"x7" hole in his pantry wall next to the door to slide in an old discarded, 15+ year old single DIN radio. Then inside of the pantry put in a shelf to hold both the radio, and a bench power supply to convert AC…

As a “data people” (we call ourselves Data Professionals, just fyi) with 25 years of experience in data and 20 of that with a big corporation, I can assure you that the people managing this are NOT data people.

Heh! I don’t consider myself an audiophile, but I remember the first time I heard my brother’s $10k component system back in the early ‘80s. The first song he played for me was Golden Earring’s “Twilight Zone”.  At 1/3-volume, I heard things I’d never heard in that song before, and the drums sounded like gunshots. It…

The older I get, the more I realize being a dick doesn’t get you anything.  I work for an automaker, and I have access to the customer hotline responses.  Some of the stuff people complain about and then expect a buyback would make your head spin.  But in most cases the loyal customer that is easy to deal with and…

Said like someone who has never purchased a new car from a dealership before. They are a legitimate part of the process. The problem is they are also a profit center for a dealer, and many F&I people are failed or burnt out salespeople. 

HA! That reminds me of the Ford dealership I bought a new car from, and then my brother in-law bought a truck from. Night and day difference in experiences for us both. I never had a problem with the service department, and yet he’d always have issues with delays, and getting treated like dirt. As I told him, next…

Nissan Frontier would like a word.  Also anyone else breaking the half priced condoms thing down in their head? I think I’d go the full price condoms I mean presumably I just got paid so I’d have the liquidity and half priced goods of such importance from such a dubious source?

The broken survey problem is not the service writer’s fault. There is nothing diagnostic about the survey process. Which is why I’m not a dick about it.

I generally don’t like being a dick (I’m unfailingly polite...until I’m not). If I’m at the point I’m using that line I’m already a lost sale and probably saying dickish things so that I don’t physically do dickish/destructive things.

“I don’t mean to interrupt you, but I am only interested in buying the car and not any other products. If you can move through the paperwork quickly and get me out of here, I will give you a good score on your survey.“

America loves gimmicks, isn’t Carvana just one (literal) giant gimmick?

This is the amazing new field called “sales”

Nope, car dealers LOVE used cars because they make money taking them in (not giving you full value) and when they sell them. They send them to auction when it’s too old or too little value to have on the lot.

Neutral - Carvana isn’t a manufacturer selling new cars, Tesla is.
Big difference in new car dealership franchise laws/requirements and used car re-sellers.

Now I’ll have that jingle stuck in my head all day.  Thanks, asshole. ;)