Round of applause for this pub! ICU nurse—I have patients, not customers and been doing the job for a long time. It is different, most don’t choose to be in the hospital, stuff happens, but still I have those days with certain patients. I remember a veteran bank teller saying 85% of customers are good, decent and…

This was 2006-2007. It was called NAHA (Carrie and Michael Nahabedian owned it, it was french/middle eastern fusion) but I believe they closed the downtown location in the last year or two. There were plans to open somewhere else in the city, but I have no idea if they did. If they are open, you should definitely go.…

That’s alright. I should probably spend less time on The Takeout, especially when I’m directing air traffic.

While this is often true, it is not always true. Not every customer service person has any room to work with. Sometimes all they have is a script and an FAQ help screen. Please do not perpetuate the misconception that every person who answers the phone for a company has the ability to work some magic, it just results…

Are they still around? Name ‘em! That’s the kind of place I’ll put on a list for the next time I’m on a road trip that takes me through Chicago (next April, hopefully).

I worked at a great fine dining spot in River North, Chicago. Non-Corporate, owned by a brother and sister team. A guest was being an asshole to the staff one evening and the owner, Michael, escorted said asshole to the door. This entitled piece of shit was cursing and threatening him “Do you know who I am? I’m going…

:Stock photo models, not actual nightmare patrons”

I am with you....on similar reasons:

There’s no chance I’ll be going to England anytime in the foreseeable future, but if I ever do, I’ll seek out this pub for a couple pints simply due to this move.

I started out my working life at the tender young age of 16 doing phone tech support for an ISP.  I quickly learned that working with the general public is THE WORST and transitioned to an internal position as quick as I possibly could.

“with the ironic exception of the young adults that were in your group and one or two others, you all acted like belligerent, entitled little toddlers from the moment you walked through our gates.”

The greatest victory that you can have over someone is to beat them at politeness.

talking about food is more fun than race/gender politics, news at 11

I love this boss. My current boss still ascribes to this flawed theory. So, since I have the unenviable position of receptionist/greeter and am the first person they see - who often has to tell them factual information they may not like; ie: their rep isn’t in on a weekday, (it’s a seven day per week business), they…

Excellent response by the pub.

A near sight better than I imagine G/O Media will handle my complaints about how in any one scroll, ads take up 20-50% of the mobile version of this page.

I am all for the public shaming of assholes.

Both true

...yet millions of people seem to believe that a 120-year-old customer service maxim is an open invitation to act like assholes.

Every Business: “I love customers!”

Love it.