The CPSC has essentially told Samsung either make the recall mandatory, or be liable for the damages. They are no longer offering a voluntary recall. This absolves Samsung of culpability in any new fire cases, which is the stance they should have taken from the get-go, but they were quick to act none-the-less, so I’m…

I got an email yesterday morning (9/9/2016) from Samsung with this statement: we are advising that you power down your Note7 and exchange it now through our U.S. Product Exchange Program. With that said, they haven’t offered any new information about a replacement device. They’re basically asking for you to wait. I…

Everything seems pretty straight forward to me and it seems like all the carriers and Samsung are on the same page. You can (and should) return your note 7 in exchange for a refund or another device. At this time you cannot exchange it for a fixed note 7 and the ETA of when you can is undetermined.

I got an email right away from T Mobile that basically said, “hey, we are recalling that phone you bought. Bring it back and we’ll give you something else, and if you still want a Note 7 we’ll let you know when we have new ones so you can trade back for one.” Pretty straightforward. I don’t see why people are having…

Seriously. You can’t fix stupid.

Wait, so somebody tried to return a Note 7, which has just been recalled, for another Note 7? Did he think these new, non-combustible phones would just magically appear out of thin air?

I get it, a recall of a phone is not easy for a company to do because these phones are not easy to make. Back when the iPhone 4 had its issue with the antenna, Steve Jobs had a mental breakdown over the problem because he knew how serious it was. Sure, he initially denied it, but it got fixed. That was an antenna.