This is why we preorder folks.

Probably a new employee in over their head and tried to help you the only way they knew how after making a mistake.

Its none. Only managers get a copy and its a seperate copy for them to keep and usually they get it a week after it comes out. The game comes out of their salary sacrifice.

When you preorder a game and havent paid it in full you can still get it price matched to different stores.

Have a minute to think about any tedious, seemingly usless things you have to do at your job. (Assuming you have one)

When you noticed it was visibly damaged (whether it worked or not) you should have taken it back in the first place.

Wrong.

You are literally too stupid to insult.