One thing that retail workers almost never do, but should do, about customer complaints is to say something along the lines of: “I promise I will pass along your comment to my manager.” Instead, most retail workers say something like: “I’m sorry you experienced that problem.” There might be some customers who think…

One thing that retail workers almost never do, but should do, about customer complaints is to say something along the lines of: “I promise I will pass along your comment to my manager.” Instead, most retail workers say something like: “I’m sorry you experienced that problem.” There might be some customers who think…