Hire somebody to come in for a month and work on streamlining the low-hanging fruit.

yeah, hate that too...for some reason my anxiety is far higher on a packed flight, maybe because It’ll take longer to get out of if it crashed or something but I hate it... (assuming I live at all of course, lol) ;-)

Dammit. Lol

You should have used :) or ;)

Part of that is on the recipient though. Like, people are in a hurry - direct language (in an email especially!) has nothing to do with you, the recipient. It’s just bidness, nothing personal.