They are surprisingly capable for being an IFS.

I disagree with that. The Toyota Prius and Honda hybrids have been out since the late 90's and early 2000's. I wouldn’t call it a revolution if people started buying them more and more.

I really really hate this idiotic dogma Jalopnik has started of “manuals = theft deterrent”

Which unfortunately fucks it up for the rest of us running historic or antique tags now. People run this on so many shitboxes that they are revising the laws to make it more strict on historic/antique vehicles. It’s also a loophole a lot of people have been taking to circumvent emissions/inspection.

The manufacturer doesn’t want honesty. That’s the issue. If we send a blatant e-mail saying that “The CSI system is trash. So anything besides 10 is considered bad” is considered coaching. The bar is set VERY low for that by the manufacturer. In a verbal exchange it’s different. Because they don’t record audio…

“The goal of the survey isn’t to reward bad work, it’s to identify areas that need to be improved. I am helping them do exactly that “

That’s pretty much the idea to have of it. It’s unfortunate that the dealership hate circlejerk has hit this article. Which I figured would happen. There’s not many people here who work with cars professionally that understand what a shit show CSI is.

The manufacturer doesn’t care about the particulars. They only see the final numbers. Doesn’t matter the category. All you’re doing is hurting that tech and that adviser. Because their CSI rating will go down and the dealer will yell at them. I made a post earlier. I’ve nearly been fired for a string of “bad” CSI…

Because the manufacturer doesn’t like being reminded that their survey system is trash. Legally you aren’t allowed to “coach” customers on how to take the CSI survey. That’s why. And you brought up compensation. Which isn’t the real issue at hand when it comes to the people you’re affecting.

Then fill out the survey yourself. This has nothing to do with what they had done to the car. They blatantly tanked the survey because they didn’t care. Ignoring it would’ve been the better option if they were too busy or didn’t care to take it.
If they had a negative experience they could’ve contacted the dealer as…

My compensation isn’t based on 10's. My job is.
If you want to give more honest feedback then you should contact the dealer. There’s more that can be done on that level than the CSI survey. Because again. The system is broken and there’s no real way of resolving it in the foreseeable future.

I always tell my customers if there are any issues please contact the dealer and we can try to get them resolved as soon as possible so long as they are within reason. I definitely preface it with how the system itself is broken and it’s just the cards we’re dealt unfortunately.
I recently bought a car and gave the…

The manufacturer doesn’t care. That’s the issue. The system is definitely broken. And dealers AND customers have been complaining for years. It’s not changing in the foreseeable future so unfortunately trying to explain how CSI is a shitshow is all they can do. Because your honest answer (even if it isn’t bad) could…

You’re right. So rather than address the issues you’ve had with the dealer themselves you just wait for some innocent person to be fired because of an unrealistic survey system. You’re really sticking it to them there buddy.

I work in a dealership. Anyone can feel free to ask me questions (and hopefully I can be of some help).
The issue with CSI surveys is they hurt the employees. And you hit the nail on the head. The manufacturer sees it as perfect or not. You giving an 8 or 9 on a scale of 10 is treated as a bad survey in the eyes of…

So because she couldn’t be bothered to just ignore the call or hang up because she didn’t feel like doing it, she chose to take the risk of getting someone in trouble?

Because if you have any concerns you can have them addressed and hopefully remedied before getting the CSI. And not all dealers do this.

CSI affects money the dealership ultimately gets. And it hurts service advisers and techs.

The issue with that (and why they ask you) is what a garbage system CSI surveys truly are. You can have a great experience but say they fall short in one or two categories that weren’t awful, but weren’t perfect so you give them an 8 or 9. That’s a negative hit. And it comes back as a bad survey. You basically hurt…

There are between 16,000 and 17,000 franchised dealerships in the US