you not wrong, but this was also just a really bad product from Google.

Well, they tried.  At least everyone is getting refunds.  More than some others would have offered.  Cloud gaming seems to be working with Ultimate Game Pass but then again it’s an optional service and not the main feature.

With Google products I feel like people are slow to adopt, worried that it will be just another dead product. The slow adoption leads to bad numbers, causing it to be shut down.