Let me preface this by saying I’ve been with the company for nearly a decade, and I can tell you from my time there that I saw a lot of business strategies come and go.

We have stickers for GPGs that go in the game cases now, so there’s that at least.

Oh god, the Alaska method. Our DL at the time told my SL to do it. After 9 out of 10 transactions ending with pissed off customers, we vowed never again. But then, there’s so many ways to actively pitch they warranty that it shouldn’t have been something foisted on us to begin with. If you get creative with the pitch,…

And is the same at our store as well. We value our guests and want them to come back. It’d be counterproductive to destroy that trust with underhanded tactics - tactics that some stores wouldn’t feel they had to engage in if it weren’t for the threat of termination looming over our heads.

What a lot of people don’t understand is that GS has a very narrow profit margin on new and makes the majority of their money from used. They don’t realize the overhead that goes into running a business - building leases, employee payroll, insurance, utilities, taxes, absorbing losses taken on from defective…

Absolutely. As long as you have your receipt, you’re golden for it so long as you don’t abuse the policy.

We do the same at our store. We want our guests coming back to us with confidence that we’re doing our best to get them what they want, and with the best value and affordability for them as possible.

Because sometimes there are publisher-incentivized sales where the stores can’t set used prices lower than use. Not positive why, exactly, so because reasons?