...does your Hangouts not have a little thing at the bottom where you can switch between the Contact list (a little person outline) to see who is online and the Conversations tab (the quotation marks) which is terrible?

Actually signed up just for this - per the Nexplanon website (and what I was told at PP when it was inserted), it’s only rated for three years. I don’t think that it immediately stops working at the three year mark, but just something to consider.