My feelings on corporate figureheads who have never worked a minute in their actual stores.

My favorite was always "but... the last time I was here the associate gave me a discount." My response (always given with the associate smile and laugh) was "the other associate must not need this job."

WOW. Anger much. Who has a better opinion of people? Someone who thinks someone asking what seems to be a stupid question is stupid; or someone who thinks that there is a reason behind the question. That the customer is going somewhere. It is easier for me to understand the person as someone looking for an out or way…

I think that the people who say, "how can you get mad / sad / annoyed" at the "stupid" people provably never have worked customer service or if you did; then you probably weren't observant. After 20 years of all kinds of positions dealing with the public (I'm a pastor who takes side jobs to pay the bills), I can say…

You wouldn't like me a server; because chances are I carried you plate out of sight, waited a few minutes and the brought the same one back.

I love customers whose questions are so generic that they can't be answered without your sounding like a complete ass.

When I was living in Knoxville, a group of us met at a pizza joint every Wednesday night for their trivia night. As everyone was looking at their menus, my roommate and I would tell any newcomers that table policy was a 20% tip. I would say, "Trust us. We come here every week, the wait staff knows us and treats us…

This proves something I have said and taught for years. That, as a self-proclaimed Christian, my "in-group" does not have a lock on the hypocrisy problem. The problem of hypocrisy is wide-ranging and frustrating. Since the beginning of my time in church, we have had much more than our fair share of those who used the…

I've seen people do this a lot with stores where there are just a bank of registers. 5 registers with an attendant standing behind them; but you gonna be slick and pass the lines to stand in front of the one with no attendant then get pissy because no one comes to you. I just want to scream "how do you not know how to…

The excuses kill me. So unnecessary. Just ask. I once was working a register in the copy section in the back of an office supply store. The main aisle lead from the front register to mine. I was standing there helping a customer pick out a business card template; when a lady asked if I could check her out. Seeing the…

I feel we need this link to explain how to order "off-menu" for those involved in last week's BCO. First, he made sure he was paying for the item. Second, he explaining himself humorously. Third. He was aware of the problems he might be causing. Fourth, he didn't give a long spiel about why he needed this- just a…

She said he had back problems which I totally understand. I have knee problems and have preferences base on that. What I was complaining about is people with a minor issue who respond to you by imply that your policies would jeopardise someone with a completely different issue.

DO YOU HAVE ALS? IF NO STOP TALKING. I have a special disdain for customers who use this line: what about a handicapped person. If the person is truly handicapped I will bend over backwards to accomodate their needs. But what I do for them has no bearing on how I handle another customer.

That was always my least favorite comeback: the last person let me do this. Of course always fun when you remembered rejecting the request. Before. I had one customer in particular who came in weekly, made the same request, was utterly baffled at being rebuffed, and made the entire experience awkward for everyone in…

You'd be surprised how cavalier people can be about their nude selfies. I worked at a 2nd hand and saw naked selfies and/or downloaded porn at least one a quarter. Standing there talking to a stranger whose nude selfie you just saw was always a little awkward. Middle school me wanted to snicker. College me wanted to…

As an Alabama native there you are times I click a link going "Please God, not Alabama." Then throw my hands up in celebration; because... Alabama.

That happened to me at a coffee shop (tucked inside a popular bookstore) constantly. The worse was what I called the daylight savings clopen. I was scheduled to close the Saturday night of the Spring Forward DST; and open the next morning. In addition our manager was known for keeping the staff late on Saturdays…

Manabi, I worked for a fast food joint known for their sandwiches and homophobia during high school and now have the same relationship with the band Chicago. We had a radio and tape player in the back for the kitchen staff and most managers let whoever was stuck on scrub duty choose the tunes. However one manager in…

Working in retail, I routinely found myself worrying about the safety of people in our parking lot; because I had no idea how some of our people could operate a motor vehicle safely. I just thought my gosh how did you even find your way to us.