Blizzard had no idea what was wrong, and it turned out to be something that wasn’t even remotely their fault. Instead of saying it wasn’t their problem (whcih would have totally been within their right to do), they set things right. That IS good customer service.

Oh, Blizz did good, no denying.
But only AFTER word got public on the internet and someone on a higher position got wind of the story.
The customer support that the player dealt with, both on Blizz and Microsoft, was useless.
Of course, maybe Blizz couldn’t even figure out the problem, since it wasn’t on their end, and…

Sometimes good feedback can lead to good things. Company policies can keep them honest as well, if they choose so. :)

Enh, given that the problem wasn’t actually Blizzard’s fault, I think they did good here.

Also remember that it was not something that Blizz did wrong or a problem with their own servers. It was Microsoft’s issue. It’s like asking Samsung or LG why your box does not contain a power cable when you bought the TV at some 3rd grade retailer who took the cable out. They say it did not come with a cable and the…

Even if it’s good PR they are getting, I don’t care as long as the man got what he needed to fix the problem. Good customer service should always be praised. :)

Except legally it still falls of them. This is basic agency law. It doesn’t matter how bad your employee lied to you. it’s your duty to make sure your employees (and contractors) who are representing you in business are qualified and authorized to do so.

The towing company should be held liable for compensatory damages as well.

I would think that hiring someone without a license for a position that legally requires a license would give them very little room to wiggle.

“Love thy neighbor as thyself. Unless they are colored, for the colored thou may hate freely.”

Old Testament level spite and hatefulness.

Church camp is where my husband felt his first boob. He also witnessed a blowjob. My children are NEVER going to church camp.

Sooooo much this. People are so freaked out about Atheists not having any morals, but that hasn’t stopped religious people from being assholes for over a millennium!

The type of people who sue private schools for expelling their snowflake child are the type to teach them money and power can solve all problems, and consequences don’t exist.

Rich people demonstrate this every fucking day. Money=no consequences.

You say that as if the parents were actually trying to teach their kids a lesson or something, just getting it wrong.

My guess is the parents had a role in shaping this behavior.

The biggest bullies towards my sister and me in school were the Jesus-iest girls ever. They attended all church services, youth activities, retreats, etc. And these girls made damn sure to let us know, especially when adults weren’t around, that our entire family would rot in hell for all eternity. Another girl told…

These parents aren’t setting a great example for their girls by actively promoting the idea that personal responsibility and consequences can be negotiated if you have the money. Are any of the parents unduly perturbed by the fact that their kids displayed such terrible behavior?

Yea, no shit! It’s a private school so I am assuming at the beginning of the year, EVERY YEAR you and your shitty kid have to sign a contract saying that you are a representative of that school and if your child violates a code of conduct they can be expelled.