Are we talking like Shirts that say Mustang or Ford or something?

Maybe it belongs to Gizmodo? It says so right there:

I can believe it, coming from helping my dad in the Ag industry the tech unlocks is pretty high. Deere just came out with a precision Ag as needed subscription to likely make them more money yet.

Well that and tools likely have a 300-500% mark-up/

I had a 100% on my surveys for the first 8 months I was a service advisor and then got super screwed over. From my point of view, a lady called in, said she needed a battery and I told her I could absolutely get that done for her.

She brought the car in when we opened, I told her I could have it installed and send her…

As a corporate employee - Owners should never feel pressured to give high marks for service or sales experiences that they did not feel were exceptional. The problem that we tend to have is when we find dealerships are coaching their customers for better reviews. More often than not, those are the dealers where are…

Thank you for writing this. I feel that most of your sentiments also translate into the sales side of the surveys.

TY for replying and if you ever need a job in SE NC hit me up ;) Explaining Customer Concern Not Duplicated/ Normal Operation has to suck but we try...

That’s a good idea, withholding the sell before the diag. Wish I’d thought of that, but I was young and inexperienced. And too nice. Techs walked all over me in a way they wouldn’t now if I got back into the biz.

This guy here! Everyone read this guy’s comment because it’s more important than the article. Ultimately, it’s the advisor that you shit on. If you want to complain, call corporate, but don’t fuck over the advisor if it’s something out of their control. Do that once or twice and I guarantee you will never get another…

It’s often the same in almost any industry with corporate structure and any semblance of a retail environment.

It’s the same thing in the health care system. We aren’t graded on how healthy people are or other appropriate outcome metrics, but on how satisfied they are with their “service”, and usually that amounts to them saying it’s too expensive and they didn’t get the pain meds they wanted.

Yeah, the second they tell me “you’ll be getting a survey and if I don’t get all 10's, it’s considered a failure” it’s pretty much guaranteed that I won’t do the survey. I mean, what is the point of the survey then? If it is an all-or-nothing thing, just ask, were you happy with your experience? Yes or No.

For those reading this comment, the correct action is to explain the survey scoring (10 = good, 1-9 = bad), not to ask for a 10.

I am still at a loss for why anyone even bothers to create weird gear selectors for automatic transmissions.

This would still sell on AutoTrader for $35k.

“... hit a set of spike strips going 115 MPH, subsequently barreled off of the road and into a drainage ditch, launched the truck into the air and landed on a car parked at a restaurant” 

He could of swapped out her old dull necklace for a pearl necklace.

NO!