So much this. The system is broken at this point. Customers don’t want to pay profit thanks to the internet. Which hilarious in my opinion as no one wants to work for free but in the age of information that’s starting to happen not just in the car biz but other industries too. My favorite line “Oh you’ll make it up on…

Wow. Your ignorance is astounding. Go ahead, open a car store, and charge $100 for every car you sell. See how well that goes for you. I bet you’ll last 2 days and be bankrupt. Maybe you should stick to getting shafted from private sellers on craigslist.

As a shop owner, I take issue with the paragraph you wrote about parts markup. If a water pump is $100 retail/internet price/whatever, I pay $70 for it and it is sold to the customer for $200. That’s what I have to charge to stay in business. I do not allow people to bring their own parts in for any reason, both for…

When you apply for credit, dealers will pull your credit 3-6 times (once per each financing firm they are shopping you to). You generally have a window of a week or two to have your credit pulled in the same manner FOR THE SAME TYPE OF PURCHASE without any major adverse effects to your credit. Your score might dip…

I loved that line when I was selling cars.

On the flip side, I like getting people in who tell me, “I want to know exactly how much per month the car is with $xxx down before I give you my credit information.”

The kind of people who are sick of watching this world of self serving numb fuck dipshits act like this day in and day out, and not just on the roads and parking lots or with cars, and most of the time get away with it.

Not at all. It was in response to the comment that stated this was another great reason to pay cash. I can’t tell you how many times I’ve heard a customer say that to an inexperienced sales person though. We all want the lowest payment possible, right?

Some of the statements in the article seem a bit dubious. How would the IRS know what equipment was really on the car as opposed to how it was booked prior to speaking directly with the customer? Another thing that seems odd is the reason given for the “powerbooking”. In most cases a VSC and GAP can be added to the…

It is not that hard to do if you go in prepared. Every damned line on a purchase agreement should be crystal clear to you before you sign it. The numbers should be something that can be checked with basic spreadsheet calculations that are already available to you in templates you can get online. The only parts that…

Yes, absolutely use your cash to purchase an asset that depreciates faster than anything known to man. On the other hand, you could take advantage of some of the lowest rates ever available, like 0% from some manufacturers, and use that cash to either invest at a return or pay off other high interest loans if you have…

My question is how do people not realize they are buying something they don’t want? I mean if I was buying a car and my payments were higher then they were supposed to be wouldn’t I know this or see they were trying to pull some bullshit and bundle unwanted services into my buyer agreement?

Doesn’t anyone look at their paperwork before they sign it? Should be pretty easy thing to spot. Car payment being higher than agreed and all.

Of course not...they just got caught. However to say these practices are happening “in the majority” may be a bit of a stretch. I work with all kinds of dealers from cheap to expensive across the country. Most of them are fine...they might push an extended warranty or something, but they know better from actually…

The first thing you need to do is lower your expectations. I can’t count how many times credit challenged customers would come in and have a ridiculous list of wants - leather, navigation, German brand, etc. No, to get you financed, we need a newer (but not new) car that is cheap for you to buy, yet has a book value…

BTW, what type of reasonable revisions are we talking about?

Ding, ding, ding. You are absolutely correct sir! I am amazed at all the blatant misinformation that is propagated by folks on the internet who have no inkling how the business end of a dealership operates. That is what a dealership is too, for the uninformed. It’s an actual business with operating costs, expenses and…

He’s an idiot that has no idea what “holdback” really is, and obviously just repeats the same uninformed bullshit that’s been posted by other idiots. Not every manufacturer even uses holdback for dealers, in fact.

I’ve always had the exact opposite result from the other side of the desk. Have never let anyone strike out and initial any of the language on a contract and never had any one blow out over it. It always seems to be MD’s and attorneys who want to amend contracts for some reason, weird...

I am an Internet sales manager for a Toyota dealership please don’t take this the wrong way but your argument is extremely single sided. The way we have things set up iswe send the quote and we show you the car we figure out the finance options, when detail is closed we will even detail your new car and fill it up…