High heat and a corresponding drop in battery life is often due to bad software running amuck in your device. Quit all running apps and force a restart of your device. Also make sure you install the latest software update, as there could be OS bugs causing high processor usage (plus the usual security fixes to keep…

Say what you want about Apple’s walled garden and headphone jack debacles. At least with them you don’t have to hassle with poor quality and lacking customer support. They have bent over backwards repeatedly to keep me happy.

Huh. I had zero issues swapping my T-Mo Note7, and they sent me a loaner phone of my choice for the interim. The new one does not run hot at all. I’ve got the $25 bill credit showing already, and a free GearVR v2 on the way due to the promotion Samsung is running right now as well. Overall, I am pretty happy with how…

If I purchased my Note 7 from Amazon, it would seem to me that I would have to deal with Amazon on return issues - not Samsung. If Verizon is giving you the run around and you got your phone from them, they need to replace it. Not Samsung.

Not a single problem with my original note 7 (I had it replaced because of a physical defect underneath the glass on the back, but the replacement was sent before explosions started).

He didn’t mention he always carries around a decaying radioactive isotope which keeps things toasty...

1. I had no problems at all, exchanging my phone with Sprint, they even matched the color.