except blizzard is almost 15-20 years old, and gog has a small userbase, so i dont find these as good comparisons.

As BestInSlot said, your comment contravenes your argument, rather than supports it.

It’s incredibly frustrating not being able to speak to a live person when you’re having a problem with a product—I’ll give you that—but given the depth, breadth, and sheer magnitude of Steam’s userbase, I’m curious what your ideal…

Surely this explains why rather than suggesting otherwise? 14 million concurrent players... it’d require a support staff of astronomical proportions to actually be useful.