phone tres phone phone tree! Y es and to add checl the company's website...many times going to "contact us" can get you a more personalize or (in the case of Amazon and others) se process to have THEM call YOU with you account info ready and a tier 2 rep ready to go for you!

prime <> from canada AT ALL. Amazon does not ship prime items from Canada(Legally, Amazon.ca is fufilling through a Canada Post facility not Amazon proper), only third-party/marketplace sellers with items "Shipped and Sold by ___" which is different that things "fufilled by Amazon" but sold by someone else