The only example there of someone being removed from a room they were in, they had been staying in for two weeks without a reservation for the full time.

Hardly a comparable example. She was also offered an accomodation in the same building immediately - which is not comparable to what the airline offered. Moving…

https://www.united.com/web/en-US/content/contract-of-carriage.aspx#sec25

Seriously, it’s right there. He was not denied boarding, he was forcibly ejected after boarding.

UA does not have this language in the T&C. only sections 25 and 5G of their contract handle removal - and it lists very specific instances in which you may be removed from a plane.

Why is there a discrepancy between industries?

Do you have an example of a hotel removing someone from a room after already checked in? I can’t find one.

I’d hardly call “refusing a breach of contract by sitting quietly” “a temper tantrum”.

It’s not even civil disobedience. You’re doing what you paid to be doing, and are refusing to be removed in accordance with the T&C.

if you aren’t contributing to the discussion, why not just shut the fuck up?

you can’t try to make a point and refuse to explain yourself

The adults are talking

Can you give an example or two of other industries?

Can hotels overbook with the expectation X% of reservations will be cancelled? Can they then come into my room and forcibly remove me to give a bed to an employee?

Can a landlord remove you from your home after you paid your first month’s rent and moved in because…

without a doubt. But it’s a significant response that will certainly snowball with future (certain) fuck-ups and may encourage United to handle situations with more care in the future.

Pepsi stock is back up, but they sure as shit will take more care in social justice marketing

you’re a real Adam Smith.

I was responding to this asshole’s “This type of response...” comment

“This type of response” serves as a fairly significant panic moment for a large company based on a public outcry against a specific example of a shitty generalized issue.

This is the free market at work.

that’s not a counter-argument.

“Dat flawed” is not a rebuttal.

The T&C are clear.

where do you see that, though? You believing in something doesn’t validate it

where do you see that, though? You believing in something doesn’t validate it

“acting like a spoiled child”

you mean like revoking the reservation of a paying customer to accomadate employees whose transportation you were otherwise negligent in providing and expecting not to get backlash?

likely a symptom of a head injury. Disorientation is real

the market has spoken. It said “fuck United and all their bullshit”

sorry

There’s a difference from having an emergency in which you can no longer accomodate a customer and willfully and knowingly selling the same product to multiple people.

The latter should clearly be fraud, whether or not DoT thinks so. No other industry can behave this way.

none of this changes the fact that they sold seats that didn’t exist. They knew, in advance, these employees would be coming. They instead sold seats that didn’t exist.

I don’t know how this is accepted practice and it’s certainly deserving of outrage.

No other industry can deny you a product you paid for in advance…

what exempts airlines as an industry from fraud laws?

Can any other industry pull this shit?

yes, but in what way is it different from fraud? You sell a product that doesn’t exist.

Why does this industry get an exemption to fraud laws?

What other industry can allow you to consent to fraud in a T&C?

Paying for a seat and not receiving it is fraud. You were sold a product that does not exist.