Do they? It sounds like Matty in your story didn’t understand that and tried to go to the store to get a replacement right away. Samsung said from the beginning that it would take a few weeks for the replacement process to be set up according to earlier reports. I think what consumers need to know is (1) to stop using…

I got an email right away from T Mobile that basically said, “hey, we are recalling that phone you bought. Bring it back and we’ll give you something else, and if you still want a Note 7 we’ll let you know when we have new ones so you can trade back for one.” Pretty straightforward. I don’t see why people are having…

Wait, so somebody tried to return a Note 7, which has just been recalled, for another Note 7? Did he think these new, non-combustible phones would just magically appear out of thin air?