I questioned that same thing then I remembered my Uncle was at stage 4 with colon cancer & he had so many machines & medications & hospice care workers that moving him to any of our homes was out of the question. Hospice is about making the person as comfortable as possible until they pass & if their wishes are to…

if the family & hospice workers can show proof of calls/emails- the electric company can just write the check now.  Truthfully, I seriously doubt they never got a call, it was probably a simple matter of someone not putting the notice on the account which resulted in this big mess.