It’s all about that Vocal minority. People who are just interested in the game itself instead of only one specific facet usually (Note, I did not say always) don’t post in the forums. So, all you see if the people who are going to complain no matter what way Blizz handles things.
IMO, I think Blizz is handling things…

A tiny minority of gamers play WoW, for example :)

I don’t know how anyone doesn’t understand this - it’s common sense. And yet everyone thinks THEIR opinion is the majority one. Of course it is; as a person you naturally gravitate toward people with similar interests and ideas. Thus you only see what you want to see.