Is it supposed to be discouraging to the patron?? Many times customer service gives you the run around or refuses to respond at all. The advice is to go to their social media pages because they’re more likely to respond. Did they/are they disclosing more info to convince more people not to do it?

Well, I’m living the dream currently! When we purchased the tickets online, we tried to buy a lap child ticket. It sold us 5 (which included the child) we tried to get a refund and fix it immediately, they basically said ‘too bad, we don’t give refunds’. So fast forward to our trip. There are 20+ people on standby. We…

I’m living the dream now. We bought a ticket for our baby, on the second leg of the flight, they delayed the flight because our 8 week old was required to sit in their assigned seat. When they finally let us go, they told us to get a refund. We called, she said she’ll make the child a lap child for the way back but…