Oh Danielle, Your response—What a disappointment.
You have a well-researched, well-documented passionate essay from a Google employee that shines a light on internal bias and discrimination within your company. You are the VP of Integrity.

Your response to his essay is an out-of-hand dismissal of facts he presents…

Thoughtful, but no. 1—an oven doesn't reach soldering temperatures. 2—if it did, you'd kill the phone due to underfill. Heat expansion of solder balls encased in underfill causes them to short together. Under filled chips like the CPU would die. 3—reflowing doesn't seem to work anyway for this problem, presumably due…

Ouch, please stop! The problem with all the bending and twisting to help eek another day of function out of the phone is that this stresses the screen itself. When the phone ultimately gets under my microscope there is nothing more frustrating than testing a touch iC operation successfully with my known good screen…

It's not the connector.

Buying a new phone is not the ONLY solution here. While touch chip change isn’t a DIY project, there are many talented microsolderers that do this repair as a mail in repair service every day.

Nope. Touch disease occurs from normal usage over time. The early failures were associated with bend or drop, but as the phone has aged the failure occurs even in phones that were babied their whole life