Reminds me of an old guest of mine while with Porsche: Guy rolls in with an older silver Ford sedan and wants to look at 911's. I oblige after some understanding of what he wanted. Really was looking for used, but for his budget I could get him the exact new one he wanted after the drive. Found the car, and everything…

Let’s get down to brass tacks here: the dealership model is severely broken. This is for sales, service writers, and technicians alike. After spending over a decade in the business at with two groups, one at domestic, one domestic and luxury, I can say this is systemic.