Exactly. There’s this attitude that “running a business” is enough, like that alone entitles them to something. Shitty work is shitty work, too bad if they get called out on it.

So you prefer to just take it like a big pussy and do nothing?

“For some reason”??? He’s a shitty businessman, that’s the reason. He can’t afford good help? Oh well, not everyone is cut out to be the boss.

The bad review didn’t “hurt his business”, his shitty work did. That’s on him. I would have told him to fuck off and shove his “lawyer” straight up his ass. He should have considered his “family” BEFORE he did a lousy job.