The dirty diapers don’t compare to the one time I came across a deuce someone had left in the back row,...Guess they couldn’t miss any of “The Sixth Sense”...

Hospitality blows.

Christmas is a hell of a drug.

This story is a perfect illustration of why indulging horrible customers is a bad idea. They all secretly long to turn into Psycho Santa.

If I didn’t know that Jim’s mother was alive, I would have assumed she was brutally murdered by a gang of tilapia.

Crunchy red.

I had forgotten until this post about the time I watched a couple of rich ladies on a mommy chat board absolutely tear into tilapia—”it’s a garbage fish!” It was the kind of perfectly-cultivated disdain they generally reserved for Coach bags and Dartmouth.

What I don’t understand is why the hell they were giving him free food to begin with?

I have so many Psycho Santa questions. Was he...employed, as Santa, by a local establishment? Or did he just take it upon himself to wander around creepin’ in a red velvet suit? And...until March? Sad, Terrifying Psycho Santa indeed. I, too, wish Momager had gotten a couple licks in with that deep-dish pan.

This is because way too many managers refuse to back their employees.

Way too many of these stories include a manager who refuses to back his/her employees.

We need the retail and call center version of this. Because while I never worked food service....I got stories that rivaleverything I’ve ever read here.

PREACH.

oh i loved doing that at disney. smile. smile some more. get real dead in the eyes. the louder they screamed, the lower and calmer my voice got. and then i’d stay silent until they ran out of breath and give them my patented “are you done yet?” look, then provide them with excellent service in a pleasant manner.

I worked at a theater while Passion of the Christ was out. It brought it some pretty interesting people. One customer straight up told me that I was going to hell while buying tickets. I also had a blind customer get tickets for the movie. Normally I wouldn’t think that was weird, but the entire movie is in Aramaic…

Well the answer to every problem brought up here is: living wage for all workers. But since we can’t have nice things, the guy should be tipping based on the amount of time he spends there compared to the average guest and the amount of work the server does. One of the big issues with staying at an AYCE table for 2-3…

My experience in the service industry has taught me the best way to piss off an asshole is to remain polite as possible. Probably the only time I smiled working at Six Flags or Dunkin’ was telling someone to have a nice day.

“Useless fucking paper clip”: best description of a human I’ve ever read. MORE STORIES, LINDSEY.

I call ahead to the restaurant and tell them she’s had a stroke which has changed her personality