He probably meant that you’re being given a lesson in empathy by someone who more than likely struggles sometimes with showing empathy himself (an assumption I made based mostly on the fact that he flagged it up at all, ostensibly to drive home his point)

Tom, have you or one of the other writers done a special on vehicles that are modified like this? Interested in the engineering challenges involved in installing & operating the ramp. Also interested in the options for where the wheelchair goes once in the vehicle. Do you have to move from the wheelchair to a car…

Psh. If I could, I would take that long to clean my Fiesta ST.