Yeah, that’s a really knee-jerk reaction and a way to ruin the sorta happy ending of the story. Nintendo could have just commented on the impossibility of repairing the handheld and be done with it but they still managed to send a brand new replacement which is the point of the story.

Exactly. It’s a nice IDEA, but a 95 year old is probably not going want to get used to brand new hardware.

Right?  The lady clearly liked her Game Boy, or I’m sure someone in her family would have gotten her something else.