Thanks for representing UPS’s upper management. With classy people like you speaking for the company on here, it certainly makes more sense why Rob had such a pleasant experience with his shipment. /s

I read the post, and they made it pretty clear that the shipper — Bruce — was seeking reimbursement for only the amount he insured the package for. And UPS wouldn’t provide it. That’s why the intended buyer (Dahm) is so upset. Once the seller got his 3,000, he was going te rebuild the engine parts and make good. But…

That’d be a valid argument if UPS had at some point reimbursed the insurance of $3000, which according to the article they still have refused to do. And furthermore the underlying point that the original packing slip was still on the box and they claim it was lost and sold it at auction, WITH the packing slip... it…

The shipper didn’t refuse to accept the $3,000 reimbursement. In fact, that’s what they were trying to do for a while — get the insured value reimbursed by UPS, at which point the shipper was going to make good and re-build and re-ship the whole engine. Read the post!

UPS never offered to pay the insured value. And they never paid anything. Did you even read the post or watch the guy’s video?

And that right there tells us basically ALL we need to know about probably 80% of their bullshit ‘unclaimed item auction’ process.

typically items are insured for cost. I’d guess that the engine actually only cost 3000 to fabricate.

UPS once delivered a computer to my home in the grass next to my AC unit. My house is not fenced in and no dogs....and I have TWO enclosed porches they could’ve left the package on with no passers by able to see. Still gives me a headache to think about the possible reasoning behind it.

I have a delivery that was just like that. A huge guitar amp head box, and they just put the floor mat on top of the box. Didn’t hide it at all, from the street you could clearly see the big label and what it was. Will have to try and dig that pic up.

Wait wait wait... So you’re telling me they know exactly how much a lost item is worth and insured for despite the fact they have no clue whose item it is, where it came from or supposed to go, hence the reason it went to lost and found? You’re right, we all need to sit down after that because you just blew us away…

Seems pretty obvious there’s an element of UPS employees internally that are not only aware of rare, high (but not TOO high) dollar items that are being shipped, but can manipulate the process to get said items into a limbo ‘legally’ so they can sell it and make a little side profit. Bet there are a fuck ton of…

So let me get this straight, when a package is lost, UPS looks at the value and not say, the fucking label still attached to the box with the tracking number?

Can’t be a coincidence that ups is German for oops.

No, UPS details all lost items in their database. Boxes are opened and inventoried including quantities, weight, size and detailing any brand names. The value has nothing to do with it. If a claim is made for an engine this specific, they should have found it if it was in their “lost room”. UPS “magically” auctioned…

Wait, is this why UPS couldn’t find the package? Their “corporate” employees are too busy fighting on the interwebs?? You got me, I’m totally convinced now, UPS is the best! You’re not just the spokesman, you’re also the model!

Nope. UPS would not meet the 3,000 amount. The builder even stated that if he got the 3,000, he would have rebuilt the engine at no cost but alas, UPS was still being a piece of shit.

Sorry, you’re wrong on this & you’re missing the key point. It doesn’t matter what the shipper and buyer did. UPS lost something they weren’t supposed to lose. Then they continued to fuck up by not finding something they clearly had the opportunity and capacity to easily find. All they had to do was actually run a…

Pretty sure you won’t understand this, but UPS doesn’t track boxes based on insured value. And as others have stated they still have refused to reimburse him based on the insured amount. You’re making an exceptional argument for being the stupidest person on the internet today.

Right, but that doesn’t explain how it got on EBAY. UPS has a database of items that have gone missing and it should have been located. This looks like an inside job and UPS is trying to wash it’s hands of it by telling their customers to read the fine print.

No they haven’t moron. They never offered him squat.