Sorry you feel that way but the organizations I volunteer for to fight true racism and discrimination would say otherwise. My goal in life to filter out the noise bring real issues to light. This is done through deep analysis of facts to find root cause. People are surprised and do not accept that most problems…

Thank you.

Doesn’t sound like she understood if she complained to the flight attendant. A flight attendant could not help her in that situation.

Not white. I can probably say 1 or 2 times in life I have been the actual target of racism but never as a consumer. When faced with an issue, I take a step back, tale a deep breath, and evaluate the situation. When viewed with a clear head, the actual cause is usually something silly or benign rather than sinister.

I have been in customer facing roles and had more than my fair share of people coming at me angry, yelling, and screaming. I let things roll off my back, I’m a very chill person. Many of my colleagues, not so much, and that led to many standoff where both side treated people poorly.

To me it sounded like everyone behaved badly and the situation ended the way things do when neither side budge. Everyone treats each other poorly.

Not at all. Just taking an objective look at the situation. Just based on her side of the events, it sounds like everyone escalated the situation. Everyone was angry and the situation ended as expected. Neither side wanted to budge and everyone walked away angry.

Each airline is different in how seats are reassigned. No, a companion is not automatically bumped first. In one instance where a seat after a change of equipment did not exist, my wife kept her seat across the aisle while I was shipped to the back of the plane.

Just adding objective information on what is happening in the background to show that racism was not the cause of getting bumped. I was not there so I can only guess based on my experiences in life as to what occurred afterwards. Many events in life play out based on one assesses and approaches the situation. From…

Let’s let cooler heads prevail and think things through. Yes it is true, there was a change of equipment. The original plane was a CRJ-900 and a CRJ-700 was substituted. Whether it was due to the original plane “going tech” aka mechanical issue that did not permit the plane to legally fly under FAA regs or a…

Having chatted with folks that worked on designing the F-4 Phantom, it’s said the plane is proof that given enough power even a brick will fly.

Your assumption I flew the same airline/alliance is incorrect. Yes, I used to receive many great perks from OneWorld Alliance carriers on which I did the majority of my flights. The exceptions I received including some of the above happened on Star Alliance, SkyTeam, and non-affiliated carriers where I was a typical…

Of course there is middle ground. Just trying to explain to folks why things are the way they are as opposed to people randomly guessing. I’ve been granted more exceptions than I can count. The big secret is..... don’t be an asshole that treats the front line employees like hired help. Work with them and they will…

They all charge a fare difference. Example, one person above says they fly Southwest but they do not allow transfers either. Instead they issued a “LUV” certificate or voucher for future travel. So a ticket purchased for $150 six months ago will likely cost much more closer to the date of travel. That will cut…

I am intrigued. Do you have any reading materials I can review. :-)

I never made any claims to the level of training of the gate agent or their knowledge of FARs. Yes it is incorrect that child seats are not permitted. That is besides the point, the child should not have been in that seat anyway because the ticket was invalid when their son was a no-show.

Thank you.

You can’t transfer your ticket to another person on Southwest either.

I know it’s trendy to jump on airlines for every little slight and the airlines do make themselves to be a very attractive target. At the same time, folks needs to understand why things are the way they are. When I flew over 200 segments and 200,000 miles a year, I spent a lot of time speaking with airline personnel…

Because Gawker Valleywag 3.0 Beta 2 needs an Outrage of the Week™ and Uber didn’t fuck up today.