The restaurant industry could reduce the turnover rate by actually hiring more full time employees, paying them better and providing health insurance for them, but this is more expensive than hiring 3x the number of part timers they need to do the work (it’s not just the low wage-it’s also the low hours that makes… Read more
Because they don’t want to talk to people.
IVRs are a scourge, and some are intentionally designed to frustrate people into giving up.
What I don’t get is why companies don’t post the ‘decision tree’ for their call center menus (possibly omitting the ‘get an agent’ since that’s what they don’t want you to do). Back in the 1990s, there wasn’t an easy way to do this, but today? Just put it on the web. Saves the caller time, and you money (a tiny… Read more
What is inaccurate about the headline? Jeff was asked directly to come on stage and listen to an employee speaking on behalf of 7k+ employees. He declined. Another way to say that would be: Jeff Bezos Wouldn’t Even Come On Stage to Listen to His Employees Who Want Amazon to Address Climate Change.
I grew up in the heart of those protests and in the center of the English cotton industry. I’m glad to hear a more nuanced view of the Luddites as something other than ignorant peasants smashing the tools. I think (personally) it’s as important to focus on the shift in personal autonomy as it is to look at the… Read more
I don’t know either but I will say the standard Democratic response of “Meh... whatdayagonnado? ¯\_(ツ)_/¯ “ isn’t it.
I don’t know what the solutions to this are......
My own company is heavily investing in more domestic production, YET, more and more automated production.
The machines are out there to do this. And they are a mostly 1-time cost over the revolving door of low wage workers they strive to bring in today, yet in smaller… Read more
It’d be interesting to see this applied to farms. One hundred years ago the Midwest was very different politically. But as farms are becoming more and more automated and more corporate, I’d imagine Trump support is pretty similar. Nebraska even had a Democrat senator till 2013, and gave Obama an electoral vote in 2008.… Read more
Must be that new Tesla boat I've heard about!
There are fewer better poster children for shitty automation than self-checkout. I have literally never, as in not one single time, successfully completed a checkout at a self-service station in a grocery store without having to call a human employee over. And it’s not because I’m an idiot. Or not entirely, anyway.… Read more