Sounds to me like a lot this guys are getting shitty service because they treat the workers like assholes. I get it, you were on the phone for 45 minutes and that is some BS right there, but to go into the store and start cussing up a storm...? That would make NOT want to help you even more and in turn give you more…

came to say that as well

well said, and exactly how I saw it as well.