If they fall for it, they probably shouldn’t have a Twitter account............

Oh god, please please please PLEASE!!! tell me Trump did this?

It really doesn’t look good that this guy is willing to hunt down negative reviewers and complain about their complaints. One Star Reviewer may not be the only person he’s done this too and eventually someone is going to file a complaint against him. If OSR wants to go back there again, it should be AFTER new…

Bad take this time. Don’t remove a review -- it will help others, and removing it means you can be bribed into silence. Don’t be that kind of person.

If your review is accurate, leave it up, that’s what reviews are for. Not your fault the food sucked.

YIKES. If the feedback from the Owner wasn’t in the app you used to review, and wasn’t “Please come back in, and let us try to change your mind - we can do better!” then there is no reason to even consider responding or deleting.

This guy messages you on facebook to tell you that your review is wrong?

1. Block him on Facebook.
   

“There’s only one moral to this story, and it’s that nothing good comes of reviewing restaurants on the internet.”

I once had a problem with a particular curly little hair perched atop my pasta dish in a restaurant. My dining companion was shocked to see it, and reached out to touch it - and the thing seemingly had coiled-up tension that was released when he did that (stuck in the sauce, possibly), and it somehow ‘bounced’ out and…

No, you don’t take it down. You add to it that they owner subsequently started  harassing you on social media (and of course block the guy). How is this a question?

There have only been a few times that I have been so disappointed that I have written bad reviews. A couple times, the management has replied on the review site or, in the case of one hotel stay, by email.  The platitudes are always the same, and not once have they offered something like a discount for the chance they…

The correct answer is to tell the guy to go fuck himself. 

Edit the review to add screenshots of his Facebook messages.

If he’d contacted them and said “I’m sorry you had a bad experience please give us another chance to change your mind” I’d say try to get a free meal or a discount out of him but even if you have to pay full price give them the second chance. But with the owner tracking them down to say they’re wrong and to take down…

Don’t serve me shitty food or give me shitty service and I won’t leave a shitty review.

Can you update the review,  because I would add the owner cyberstalked you after you left a bad review.  

The restaurant already had a chance to make a good impression. Arranging for such a scenario as you describe would basically guarantee that they’d put more care and effort into the preparation of the dish than they normally would (so it wouldn’t reflect their normal preparation).

Assuming the review is as written to Ms. Waitress, keep it up and block the owner on Facebook.

I’m not sure I’d ever give somebody a one star review unless I actually walked out of the experience, something that may have happened twice in my life. One of those occurred when I ordered a bloody mary at brunch, then the server cut her hand, and served the bloody mary with her blood running down the outside. Put me…