Most of those excuses are jerkoff ones coming from inexperienced management... The last reason does make some sense. As a 25 year dealership manager, it’s always a good idea to avoid written quotes and instead sell service, convenience, and reputation... You may lose some business from that policy, but more likely…

Until JLR gets their quality issues under control, new models will be flash in the pan... Suspension issues, exploding dual screens, major software problems, and dealer service departments with weeks long backlogs for appointments... Beautiful cars...so long as you’ve got a backup parked in the garage...