It's completely possible that it's just some form response bullshit, but maybe not? I always trust a winky face.

Just sent a chat to Netflix to save the show, and this was their response for what it's worth… "Hey, that would be great! I've heard a lot about Hannibal, it seems it is an amazing show. It will be a pleasure to forward your suggestion to my team on picking up the show, thank you so much for taking the time to chat…