How can a company senior officer make open threats against the company and still hold their job??

I doubt it was even required. When somebody realizes they’ve made an $80k mistake it’s not uncommon for them to go “above and beyond” in their own mental gymnastics to convince themselves they’re thrilled with the experience. Tesla stans seem to exist in this baseline state of self-delusion most of the time anyway.

“The truck tried to murder me today after it broke down on my first drive. Totally my fault though, still love Tesla!”

The Cybertruck is a “beast” in the same way that a Vespa scooter is a “hog.”

I wonder if they told him they would cover the repair if he made a positive post.

“above and beyond” = Teslastan for doing the bare minimum, and only when insisting in public.

He’s likely already fully stocked on the kool-aid since he bought his “beast” to begin with (why do they keep calling them that?). But yeah, I’ve never seen someone so proud and happy after just having their 35-mile-old vehicle dumping out coolant. This is just weird.

Sounds like they gave him a glass of Kool-Aid too....

Eh, these days it’s almost always a software and/or process problem. The user may have enabled some checkboxes on the order form that the system wasn’t properly configured to handle correctly for that car type and since the system wasn’t expecting it in the first place, the system doesn’t have a way to fix either.

Based on my expectations for Hertz, I assume any customer service rep who agrees to a refund gets fired. Maybe not immediately on the spot, but that Hertz finds a way to get rid of them as soon as possible, so everyone on staff knows what will happen if they provide actual customer service. 

The policy that charges gas for an EV... totally agree. As far as the customer service: typically, it’s laziness combined with poor management. That is, the employee would have to put in some sort of exception to get the refund, and with that additional effort, that employee would have to spend the next 2 weeks…

Every time I read a story like this, it feels malicious. Like some one deliberately added the charge out of boredom or something. 

https://techcrunch.com/2019/04/22/anyone-relying-on-lidar-is-doomed-elon-musk-says/

Lidar used to be expensive. precision rotating mirrors in big bulky beacons. But tech marched forward and now it’s vibrating lenticular lenses on a chip. And it’s cheap. There is a reason every other self driving car company has test mules driving around equipped with lidar.

Google is your friend. Tesla hating on LIDAR has been a thing for a long time.

I generally find the Tesla reporting here to be a bit one sided,

It’s pretty newsworthy that a company that literally just swore they will never use Lidar has been outed by their lidar supplier. It makes them look like a bunch of monkeys running a multibillion dollar market cap company, which is absolutely true. 

And I’m sure wherever that report is, you’ll be there to defend him

Elon going back to LIDAR would be a huge admission of failure for him, something his ego will find hard to swallow, especially after years of denigrating it at the expense of safety.

It’a almost like Tesla should have a PR department or something to get ahead of the rampant speculation.