Are you really that much of an idiot? This is a huge, blatant violation of Best Buy's own ethics policy...which is why the individual has reportedly already been fired.

What an ignorant, rambling comment. The employee has reportedly ALREADY been fired, for starters. Secondy, this is already a huge breach of Best Buy's ethics policy—which, again, is why the employee was fired.

I haven't read anything to this effect, so it's purely speculation, but my guess would be that the customer was a royal asshole towards the employee first. When you combine that with a person who is vindictive with no sense of ethics, you get this sort of situation. Seems totally plausible, if you ask me.

To both above me, an employee was reportedly already fired over the incident. What more do you want? A public hanging?

But would you sue the store or the individual? It makes no sense to sue the company when the company's own policies strictly prohibit that kind of behavior. The person responsible was acting on their own, and as such should bear responsibility alone.

Allegedly, he already has been, for violating the company's ethics policy.

Probably because the employee didn't make a huge scene by going on local news.

Supposedly, they already fired an employee over the ordeal, so I would assume they either have evidence or a confession showing who was at fault.

It's worth actually comparing the prices, though, and not just assuming it will always be more expensive at Best Buy. It's not too frequent, but occasionally you can find stuff there for a significant discount off what it's going for on Newegg/Amazon. (Which still shocks me when I discover it.)

There is that, I suppose.

...But that's a disc of light, not a sphere. In fact, there's nothing "spherical" about this at all.

Avast is moderately good at finding viruses, but there's more to a program than just that. User-friendliness, automation, false positives, successful removals.....there are so many dimensions to what makes a good antivirus. I'd suggest checking out a website like av-comparatives if you want an in-depth analysis of a…

Ignorant, ignorant, ignorant.

The article talks about data backup, which is why I talked about data backup. If you have a serious harddrive failure and require actual data recovery, that's an entirely different subject not covered here, and will be ridiculously expensive regardless of who does it.

I'm sorry, but you simply don't know what you're talking about. You see, I've actually been all these people we're generically talking about. I've been the technologically inclined family member/neighbor/friend that people went to with computer troubles. However, I also work with Geek Squad. This gives me…

You obviously don't know a damned thing about Geek Squad then, because I can assure you that they are not salespeople in different clothing. Salespeople don't have the same knowledge, let alone the training to perform GS work, nor are the GS agents trained to make sales like the people on the floor.

Yes, and I'm telling you that I actually work at Geek Squad, and the way you describe them is absolutely untrue.

That does sound like a shitty situation—it sounds like you ran into people who simply didn't know what all was offered. (Just a side question that you don't really need to answer, but were you asking the PC people in front about the home theater services? I can tell you that most aren't familiar, and may only know a…

"Not rolling over" is worlds away from the petty bullshit you describe in your original post.

Well, it's still pricey, but there's also a bundle plan offered, where Geek Squad will back up an unlimited amount of data to a new 500 GB external drive. That comes in a $170 (versus $100 backup + $60 unlimited data + $80 new external drive), which still seems a bit steep, but isn't so bad a deal if you don't own a…