I like the one from Janice D. It’s so beautifully written and feels true. Yet it’s also scary in that it betrays a certain gap between white existence and black reality. I really really hope she understands your response and engages in an even deeper reflection on the social dynamics affecting black lives.

As a former customer service rep, I have good news: unless it was TRULY outrageous, there is a 0% chance any of them remember anything you said. We speak to so many customers that anything unexceptional gets lost in the sea of our memory of tens of thousands of similar customer interactions. And if you’re wondering…

And doing so will surely get them to help you faster and definitely not laugh at you and call all their coworkers over to point at the drama queen on the line.

Speaking as a chat agent we don’t care about typo’s unless they’re egregious. Then we might think your an idiot but usually I just assume your ESL. As long as your nice and polite we will help you just the same as anybody else. Its being an entitled prick that will make chat agents think less of you. Also expecting us…

I’m a butter fan, but I also like romaine when it’s not all murdery.

They switched out all lettuce for spinach at work, so when they sent salads in the lunches they were all spinach. I work with teenagers. They were much unhappy.

Well the big reason is it’s quadruple or more the cost of romaine.

And don’t you mean “Boston Lettuce?”

See, I like romaine because it’s sturdy and crunchy. Whatever floats your boat.

Reminder. Romaine has E. coli because of factory farming. Pig shit in the water ruins other crops. Factory farming is disgusting. Keep an eye on South Carolina crops after thousands of factory farm pigs (and their shit) were washed away with the storm. Also new fun fact I just learned: factory farm pigs are so cancer…

Agree! I love, love a satiny butter lettuce but I can never get it properly clean unless I’m at the salad spinner for a solid 6 minutes. And I’m an on-the-go working woman I don’t have time for that! Romaine you chop off the bottom and give it a couple shakes under water, easy peasy.

Agreed - Romaine is pretty tasteless, but is also matchless when it comes to crunch. Most salads (or at least the ones with lots of tomatoes, which is how I eat salad) need crunch.

Between this article and the one on tea, Jezebel is full of lies today! Romaine has a beautiful crunch to it that is unparalleled amongst lettuces (except for iceberg, which we all know only tastes of water). All salad greens are not created equal, but if you want a hearty lunch salad romaine is the best green that…

First tea now romaine? Butter lettuce and other leaf lettuce is very difficult to get all the dirt out of. I’m still using romaine, along with spinach and other greens. I triple wash in a vinegar bath and have a great salad spinner. I’ve never had a problem. Great flavor and crunch.

Butter lettuce doesn’t have the crispness necessary for some salads.  

I own a small company that has live chat. I answer most of the chats myself.

The people who brought you call centers, infinite mailers, and robo-calls aren’t customer service professionals. They’re executives looking to cut costs.

I suspect that if they meant the front-liners, it’s because very few of them actually care. Back when I did telephone support, I’d have people helpfully tell me we’d…

We even had a quota to meet. Number of calls to answer in a given day...which basically means you have to do everything humanly possible in 2 minutes or less.

Having worked in customer service with a chat feature, I can tell you the customers are impatient to get answer or to at least hear that they are not being ignored.

I’ve worked phone based customer services. You speak true wisdom.

I don’t know that it’s being hidden so much as not being actively promoted.

The thing about chat support (helpdesk, not customer service) is a tech can often diagnose a problem and have a solution ready before the user even finishes typing their request. It’s so much more efficient to see what’s being typed as it’s being typed.