The dude is a huge hack. I ended up at one of his A/C videos when I was searching for something and figured I would give a watch. He put some sort of sealer in a R134a system which is very bad. He appears to be more of a persona than someone that should be giving out car advice and advertises lots of snake oil and…

We operate our family owned RV and motorhome business the same way. Never push. Never try to convince. Always explain as best you can and let the customer decide, then move on. Going strong since 44 years ;)

Gbreat article, Tom. My husband and I had a similar experience a few months ago with the Zimbrick family’s dealerships in Madison, WI. We bought a CPO 2014 Nissan Rogue. The FI rep went through all of our options, very efficiently, no pressure. When he was finished, I asked about gap insurance, the one option he…

Seems I’m always placed in the dilema of:

Hoping to have a similar experience at VW dealer here in Southern California in the near future as my girlfriend is ready to unload her Jetta.

Purchased an '15 Forester XT Premium back in November with zero expectation of buying an extended warranty but I was impressed with the dealerships very clever way of tacking on the warranty payments:

This made my day. Wouldn’t have expected that from a dealer story. Thanks for that.

It’s good to have both perspectives here on Jalop. There are millions of people who buy new cars every year, the advice of “only buy used” will send them elsewhere to other sites. We would prefer to keep them as readers.

Cannot recommend this article and specifically, this dealer, enough. Purchased my ‘12 Legacy from their pre-owned division and it was easiest, gentlest car-buying experience I have ever had. Kudos!

“We want people to feel good about their purchase, be happy, and tell their family and friends so we can keep selling cars for another 100 years.”

And that was it...no scare tactics on how much “expensive components cost”

This is exactly the sort of sales experience that gets people coming back. More places selling things need to let their staff have the freedom to do this, instead of pushing upsells. I used to sell computers at CompUSA, and they were forever pushing all the sales staff to hammer people about warranties and AOL signups…

One has nothing to do with the other. My point here is that finance departments are notorious for “stealership” tricks and hard-sells. It is nice to see someone who does it right. As to why I choose to buy a new car over any number of used models is another topic for another day. :)

I had a similar experience leasing my ‘14 GTI, at Huntington VW on Long Island. No nonsense, very straightforward. The only thing they pushed even slightly was the tire insurance - and guess what, in just over a year I’ve gotten three new tires out of it (blistered sidewalls on 18” 40-ratio tires plus worst winter evar…

Worked at dealerships for about 6-7 years. I can tell you that 2 of the 4 dealerships I worked at, I wouldn’t give them a dime. The other 2 had great ownership and management, but even at these dealerships had a few bad apples that were all about the money. It is difficult to locate a good salesman or F&I officer. The…

For real...she had no idea that I was a car buying consultant or worked for Jalop. Most dealers don’t. I prefer it that way.

I got the hard sell with my Gen Coupe. The finance guy went through his entire pitch, even taking the time to draw out diagrams and timeliness of how their warranty package stacked up against the factory package. Talked about the standard stuff, under coating, paint and fabric sealant, 3M protection, etc. etc. etc.…

I had the same experience at Porsche of Silver Spring in MD, as well as Passport BMW also in MD. Since I don’t finance my cars, the only difference was that I had to sign an OFAC statement saying that I wasn’t laundering money. But absolutely nobody tried to force anything on me, they just explained what was available…

I’ll will have several smaller posts on CB covering varying aspects of the GTI.