Companies don’t realize how easy it is to find out employee information. Especially management.

If you screw me over, be assured I will call your boss’s boss’s boss at home, on the weekend, before dawn. Until it’s resolved.

I spent 25-30 years on the road for work and almost every trip included a rental car.

Exactly. Why would I want to rent another car from you, even for free, if there is a possibility it gets absconded in the middle of the night while I’m on a trip with it? 

Exactly this. When their PR hack says this happens infrequently and they are working on improving things, what they actually means is that this means infrequently enough that we intend to do absolutely nothing about this. 

A coupon for a company I’d never want to use again is not an adequate recompense for nearly two weeks of work and frustration after the company wronged me.

As for my own Avis story...

This was Avis’ stock response to someone that was unhappy with them, not the response of a company that actually felt it had done anything wrong. I worked for the (very well-regarded at the time) PR arm of a Fortune 500 company for several years, so I recognize it right away. This response was a “please go the fuck…

Being sorry means you’ll try not to fuck up again and work to make things right with the customer you screwed over, abandoned, sent through emotional turmoil dealing with the fallout, then misled and ignored for weeks while he tried to make you address this wrong. They didn’t compensate him for his time and stress, it…

Have you been to Newark? I totally get the John Wick anxiety that being abandoned there could create.

You are free to value your time at $0, but don’t assume the rest of us do.

Ehh you say that but he was dealing with them for a week on his own before he posted and the tweet went viral. During the time he dealt with it on his own, he found the car that they towed and they charged him late fees. The “attack mode” be it from twitter or the reporters is what got corporate to look into it and…

I don’t buy it, especially given Avis’s shitty state right now. Something shady went down. Also, the coupon is insulting. Avis ruined this guy’s entire trip and then stressed him out for a week. I doubt he wants a voucher for a company he probably won’t use again. Seems fair to offer to pay for his next five rentals…

Doing that would make perfect sense, so clearly that is out of the question for Avis.

In the past year, Avis has been an absolute shitshow. It’s like they cut everything most aggressively during COVID and cannot get back to competence. Enterprise/Alamo, Dollar Thrifty, hell even Hertz has their shit together better than Avis/Budget these days.  Poor, poor corporate management.....but they’re making…

I LOL’d at the coupon too, as before I got to the end of the article, I thought “watch them offer the guy a coupon at the end of all this!”

I used to work for Enterprise and it was never an issue when I was there.  Why?  Because we actually reached out (or tried to) to the renter if we thought the rental was a conversion (stolen).  Imagine that...customer service begets customer loyalty.

A coupon? This isn’t fucking Food Lion. And “administrative error” is corporate speak for, “a former employee totally fucked you over, but we are trying to win your good graces again”....

Never buy someone else’s project. Why buy a manual converted car when you can just buy a car that was manual from the factory?

I stopped shopping at Home Depot after I saw their logos all over the stuff at the “migrant detention centers” at the border.

Home Depot management threatened workers with “unspecified consequences” for their Black Lives Matter activism during an online work meeting in February, according to the complaint.