Neutral: Start by hiring more than one person to read all the initial complaints that come in. That was outrageous to read. If 300 complaints file in per day, that needs at least half a dozen people to identify, categorize, prioritize, and assign to someone to follow through.

Before you slag on the NHTSA, take a look at some of the complaints. A lot of them are on par with Youtube and CNN comments.

Because the pre-2000s transmissions were so bulletproof?

This really doesn’t come down to being about the Police Package for me. The car looks to be in decent shape and honestly doesn't have that many miles on it. It's a decent car for someone who needs the space, so NP to me.

As a police car, these were awful. The local PD I volunteered with purchased a few and regretted it every day.

You’re getting oddly upset that someone you never met doesn’t care for one specific app.

A) you can navigate a highway between two cities on a paper map really easily if you aren’t functionally illiterate

I don’t think paper maps are going the way of the dodo bird but there have been multiple studies (I’m too tired to link) that show that people who look at the mapped route of where they want go, be it paper or digital, before they go, get to their destination faster than with GPS and more importantly remember the…

One night when I lived up in Washington, I had to get from the Bremerton area home to north of Seattle. There was a wicked storm coming through. All the ferries had been shut down and I was just about to get to the Narrows when the bridge got shut down. All the power went out so no street lights, and I had lost my…

paper maps are going the way of the Dodo bird

paper maps are going the way of the Dodo bird.

Know why I love cars?

Jerry Seinfeld said it well, and here I’m paraphrasing: “You’re indoors and outdoors, moving and standing still, all at the same time. That’s really something.”

But more than that, they can make you FEEL things.

Physically adult, mentally adolescent:

Nope... hate cars.

The goal of JD Power is not identify the best cars, it’s to make money. They have made a good business out of distorting surveys so automakers with historically questionable quality come out on top. Then those automakers pay a big license fee to mention that JD Power survey in their advertising. It is a huge scam and…

It’s more than that. It’s system lockups, screens not responding to inputs, and just plain shutting themselves down without warning. The ones in my vehicles have both hiccuped a time or three.

I'm just happy Hyundai still gives all their models names. They're all rather dorky, but at least they're actual names.

You’ve got that completely backwards - why on EARTH would GM (or Ford) want to merge with FCA?

You have to look at the survey. A “problem” could be ‘I can’t get the infotainment system to work’ which could be the inability of the new owner to pair their phone with the car’s Bluetooth. Very few of these problems are something like ‘Car wouldn’t start’ or what most people would consider to be a real quality issue.

I have a sneaking suspicion the more publicity this story gets, the higher the likelihood she gets her money back.

Another day another car dealership is going to learn how the Internet works. I assume by now their phone systems are shut down, their Facebook page deleted, and their Yelp reviews are hovering right at 1 star. By Saturday she will have her money back.