The lifetime guarantee would be something like the zipper seperated and got stuck so that pocket of the backpack is inoperable now. Wearing out a backpack? You got your moneys worth. Pony up the $40 and get a new backpack to wear into the ground rinse repeat.  

“the lifelong guarantee arose from the premise that their products wouldn’t wear out.”

“if you have a lifetime replacement guarantee, do you not expect people to use it once the product gets too worn for use?”

Wait.

It amazes me that people refuse to understand or accept this.

you have a lifetime replacement guarantee

Well, a ‘lifetime’ guarantee is a guarantee for the estimated life of the PRODUCT - not like, YOUR lifetime. If a product becomes worn out after two years of reasonable use, and it is designed to function for 10, then yes; the guarantee applies. If your boots are supposed to last 10 years and they fall apart after 12,…

Well, a ‘lifetime’ guarantee is a guarantee for the estimated life of the PRODUCT - not like, YOUR lifetime. If a product becomes worn out after two years of reasonable use, and it is designed to function for 10, then yes; the guarantee applies. If your boots are supposed to last 10 years and they fall apart after 12,…

As someone who once stood in line at L.L. Bean behind someone who was trying to return an empty bag of coffee because “it didn’t taste very good,” I am very glad to get rid of these ridiculous and scammy people. They are the worst and ruin everything.

It was a lifetime guarantee to be free of defect. If your husband used the bag frequently and it wore down to normal wear and tear, that’s not defect or poor design. Their advertising was not “the only bags you’ll ever need because we’ll replace them ad infinitum”.

I had a co-worker whose dog chewed up a pair of boots. He called them, was truthful with what happened and they still gave him a free new pair. I was incredulous. As a normal LLBean loving person, I’m glad they changed the policy. I want them to still be around for my grandkids, just as they were for my grandfather. …

And I really wasn’t trying to shame Joanna here. Biannual/biennial is a common mistake. The only reason I remember it is because of the Venice Biennial (I was an art history major).

ugh you just LOOOOOVE to be that person don’t you?! it’s a TINY typo, don’t you EVER makes mistakes?!?

(Biennial means every 2 years.)

and he won’t even have a discourse with those who hold differing views to think about why he might have read it wrong / be thinking of it wrong and why his wording choice is damaging.

Thank you. I can’t believe how many people here refuse to discuss the substance of the article and her comments on power and money. Every top comment seems to be about “should Ellen Pompeo even be allowed to speak?” or “she’s lying about where she’s from!” Calling her classless or tasteless for simply talking about…

It’s been years since I watched Greys but I just adored the first three seasons; I’d still like to go out drinking with Ellen Pompeo.

Wow love how quickly people read this frank discussion of how the economics of Hollywood disenfranchise women, and went; “Fuck her she said a mean thing about Faye Dunaway.”

Unrelated. But she’s from my hometown. I always joke that she’s a huge deal because she’s the closest thing to a doctor to come out of Everett (Ma not Wa.) And it’s true that it is known to produce some tough broads (i.e. bitches) but the way she describes it in that interview is absurd. As if she grew up down the…

OMG. Now this is the kind of honesty and speaking truth to power that gets the power structure where it really feels it: in the wallet.