i really hope they are just trying to find the perfect location to make the most epic ball pit for north and blue

I can't explain my need to defend this airline to the ends of the earth, but here it is anyway. For some reason I feel very protective of them. If you haven't ever flown SW, you should. It's the best. In the 70's, they started the "Fly for Peanuts" campaign - they were the first airline to hand out peanut snacks. They…

Incorrect. I ALWAYS demand a last name or unique identifier (some places use a unique employee number for customers to use) when I complain. I don't want the wrong John or Sue yelled at when I get crappy service. If you do otherwise, you're kind of a dick.

No, it's okay to ask for a last name to lodge a complaint. I personally am not comfortable with giving mine, so I give my last initial, which works just as well in terms of identifying me. Even in his tweet, he only used her last initial to lodge a complaint. He probably figured that if he asked for her last name, he…

what are you talking about? I work a customer service job, and they always want to know my name. I only ever give first and last initial, but it's really just a way of later being able to back up a claim/compliant. And no, it's not that I'm a shitty employee. I've never had a complaint.

No, asking for a belligerent employee's last name doesn't mean that you want to look them up outside work. It means you want to be precise when you report them.

I sort of get it. If being an "A-list" means that you've given them tons of business in the past, I'd be pissed too that I was being rewarded with such rudeness.

I recently flew SWA and they had the whole plane sing happy birthday to 3 girls on the flight. They turned off the lights, had all the call buttons turned on as "candles" and then turned off on the count of three after being "blown out". It was cute. I've had some awful plane experiences, but Southwest hasn't been…

that's what I picked up from it to.

I assumed that Kim Kardashian meant that if you leave the house as a pregnant woman and dare to have any pregnancy style whatsoever that someone will pick you to pieces.

Thanks for sharing your measurements! They are relevant!

I disagree that the crime was victimless. No specific child was harmed (that we know of), but every child is harmed when threats of violence towards children are treated as humorous or innocuous. Of lesser but still real importance, police time and energy were also wasted; as a taxpayer, I want people who taunt the…