All small business owners need help. Some acknowledge they need help, but think they cannot afford it. Other SMB owners have trouble giving up control and choose to work insufferable hours to stay afloat. According to a SMB owner Gallop survey, “57% of small business owners say they work six or more days each week.”…

So we’re going to start off this week’s informative blog with a statistical whammy for you to consider. Forrester Research’s US Telecommuting Forecast notes that, “34 million Americans work from home. This number is expected to reach a staggering 63 million – or 43 percent of the U.S. workforce – by 2016.” If you’re…

So you’ve researched the benefits of hiring a virtual receptionist team to provide 24-hour phone coverage and you’re ready to start forwarding your calls. We want to help you get an inside look at how to train and communicate with your new off-site team. Follow these helpful tips to get the most out of outsourcing…

Do plumbers need a receptionist or some sort of administrative help? We think so. If you’re the proud owner of a small plumbing business or work as a mobile plumbing contractor, we want to show you how a virtual receptionist can help grow your plumbing business overnight.

The majority of consumers are familiar with automated attendants and automated attendant systems. An automated attendant intercepts a business’s incoming phone calls and then provides a series of menu options for the caller to choose from. So if you’ve ever called a business and received an automated greeting asking…

The etiquette of business can be defined as, “the set of written and unwritten rules of conduct that make social [and business] interactions run more smoothly.” Whether you previously turned to Robert’s Rules of Order or Emily Post’s Etiquette, times have certainly changed in the business world.

Facebook first opened their site to businesses back on November 6, 2007 when they launched Facebook Business Pages. The early adopters of marketing on Facebook included approximately 100,000 businesses. According to Facebook, “There are now more than 40 million active small business Pages on Facebook.”

Our team loves being mistaken as an on-site employee from our customers’ calling customers. When we answer the lines for our business customers, we try really hard to assist all callers just as one of your in-house employees would. So, how do we do what we do?

You don’t have to disconnect from your office when traveling to see clients or attending an important trade show convention. You can keep your business communications open 24-hours to stay in the loop while traveling nationally or internationally. In this article, we want to bring you the top 5 business travel tips…

As a business owner in today’s highly competitive market, you cannot afford to turn away customers looking to purchase your product or service. If you don’t offer support to your calling leads in a language they can understand, those customers will have their needs met by your competitors.

With headquarters located in Orlando, our team is known in the Central Florida community for our volunteer efforts. So when our virtual receptionist team is not answering your business’s telephone calls, we’re out volunteering and giving back to our community. Did you know that there are specific health benefits of…

As a business owner, we know you strive to keep each of your customers happy and satisfied. In a perfect world, this goal is never challenged and you never receive negative feedback or complaints. In reality, as a business owner you should expect angry calls from disgruntled and irate customers. If you accept that you…

When was the last time you took a look at the social media profile of a Fortune 500 company in your industry? Or cruised over the website of one of your local and direct competitors? You can learn so much by performing a little market research on your competition’s online presence.

Are you expending a lot of energy researching time management tips and ways to increase productivity at work? Increasing your productivity and gaining the freedom to focus on core business tasks happen when you hire help. At first glance, you may immediately think you don’t need or can’t afford help. Allow us to walk…

There are countless benefits that you receive as a restaurateur when you decide to bring in a professional team dedicated to answering your incoming calls. Allow us to walk you through how we answer calls for restaurants so you can fully understand key guest services that we bring to the table.

One of our digital call center’s favorite group activities is volunteering in our community. When our team of virtual receptionists are not answering your business’s telephone calls, we’re out supporting various charities and volunteer groups in the Orlando, Florida area. We find it incredibly important to give back…

As a business owner, you should always be looking for different techniques and strategies that will improve your customers’ overall experience. By outsourcing your business calls to a team of customer service experts, you’re able to give your customers all the reasons in the world to do business with you.

As a business owner, you should get into the habit of looking at every incoming call as a potential sale. The ringing of your business telephone should excite you. After all, getting the attention of a new customer is half the battle and if they’re calling, you only have one opportunity to make a great first…

Are you a seasonal business that is trying to stay afloat until your busy season arrives? Take your downtime to focus on these effective business growth strategies and transform your slow months into lucrative time spent building your business.

Are you a business owner that is still sending consumers to your voicemail? Don’t limit your business’s potential by sending potential and existing customers to an antiquated answering machine. Read on to learn more about 5 types of customers that you are losing by not having an after-hours answering service.