@Ramsay101: He had nothing to argue about in the first place...

@RokThat: Based on my experience, this is not 100% case. People bash AT&T because they are only US carrier with apple iphone. AT&T was willing to make a bet in 2007 to go with iphone and took big risk, but VZ and Sprint did not. Is AT&T customer service good? No. Are they worse than VZ and sprint? No...

@beeeasyed: How about you stop being a douche? there are tons of people like me who still haven't got a way to pre-order because person like Greg still pre-ordered an iphone and he did not even get his upgrade eligibility straight. No US carriers give upgrade every year on every single family lines, period. If you…

@That Guy: They credited on his account on his issues. I have been with VZ before, but they never did that for me. He decided to go on war and spent 10 hours. It's not okay for company to promise, and back it up. But, since he received his credit on his bill, I cannot just side with him. You are right. He can take his…

@pjcard: Yes, did you?

@tfskora: What did company said they would do? Where does it say on the contract that AT&T is obligated to give iphone for 199/299 dollars on every iphone comes out? This guy already received a credit on his bill for this miscommunication. At this point, this guy is just asking for everything. If any of you had an…

Greg...

@A.Jaswal: Ironically, you did not read the email all the way..?

@mrmcarter: ? I worked with AT&T before. You think I have never worked with customer like GREG? Second line isn't 9.99? Tell me where it says that it in his email. Total bill doesn't matter. Please find me US carrier that gives full discounted price on every single of their family lines every year? Please don't try…

@Curiously Flamboyant Sheep: What makes you think that AT&T is always obligated to give you an iphone every year at 199/299 dollars? You and Greg are the ones who think they can just get new iphones at discounted prices. The truth is no. These phones are expensive and you signed a contract for 2 years.

@crackel: Doesn't work with iphone.

Why does Greg think that AT&T is always will give him a discount on every iphone comes out every year? I have not purchased a phone since I got my original iphone. This guy is absolutely greedy.

As a consumer, I don't think Greg is right on this. 9.99 secondary plan can have an upgrade every single year for a new iphone? Hell, no. Greg... let your reserved iphone go, so someone else can take it. You got your iphone 3GS last year and it has been only a year. AT&T already moved up your eligible date as much as…

I understand he has been misinformed about the situation, but is this 10 hours of calling really worth it to get iphone 4 at discounted price? It's not. If you have iphone 3GS, then you had your iphone for a year now. So, WTH is he bitching about? He is probably not eligible because his wife is a secondary line. Check…

@MrThunderfield: I meant to say Android. Sorry.

iphone 4!!!!

How is this better...?

Nice.... good job apple.

FIVE DAYS?

2 late...