Be on your guard. College is the first place where you will begin to learn that the world is a harsh, uncaring bastard of a place.

Yep, you want to install greasemonkey and follow the userscript link she put up and it will work in Firefox.

You dear Tessa Miller are my hero. Thank you for posting this.

Unless said Manager or Management trained you to tell the customer 'No' in those cases and immediately does an about face when those types of issues come up and you feel like you've been stabbed in the back.

It's when these types of articles and conversations come up that I always like to refer people to NAR and IYCATT as they are two of the best Customer Service experience blogs out there.

Thanks Lifehacker. I need an article like this pretty badly. Going to bookmark it and share it with friends and discuss it with my therapist.